Get in Touch
Our dedicated team is ready to assist you with questions about our services, bookings, or special requests. Don't hesitate to contact us through any of the following channels:
Our Office
Raasdorperweg 185E
1175KV Lijnden
Netherlands
Phone
+31 20 223 5419
Available 24/7 for bookings and inquiries
info@mkelitetours.com
We respond to all inquiries within 2 hours
Office Hours
Monday - Sunday: 08:00 - 22:00
24/7 phone support available for existing bookings
Send Us a Message
Fill out the form below and a member of our team will get back to you promptly.
Frequently Asked Questions
Find quick answers to common questions about our services and booking process.
How far in advance should I book?
We recommend booking at least 48 hours in advance to ensure availability, especially during peak travel seasons. For special events or group transportation, booking 1-2 weeks ahead is advisable. However, we do accommodate last-minute requests whenever possible.
What is your cancellation policy?
The following charges apply in the event of a cancellation:
No cancellation fee if cancelled before 23 days of departure
50% of the total amount if cancelled between 14 and 23 days before departure
75% of the total amount if cancelled between 3 and 14 days before departure
100% of the total amount if cancelled within 3 days before departure
We recommend cancelling in advance to avoid unnecessary charges. For more details, please refer to our Terms of Service.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and corporate accounts. For regular clients, we offer the convenience of setting up an account with us for streamlined billing. All transactions are secure and encrypted for your protection.